R-Soft SMS (Subscriber Management System) :-
R-Soft SMS (Subscriber Management System) is an integrated, powerful, comprehensive & versatile web based Management & Billing Solution to manage subscribers, contracts, products/packages, distributors, billing, revenues, inventory and provisioning.

Built on a modern platform, its modular conception allows for easy and rapid implementation as well as efficient commissioning. The solution builds on a central database where all information regarding product purchases, product tiers and subscriber is stored. The database is driven by three separate web interfaces, one for use by the Operator Administrators, Operator users and one for use by the Subscriber.

The operator interface is used to define products and products groups, to define pricing and campaigns and to register new subscriber and new products. The Subscriber interface is used by the end subscriber to purchase products and subscriber to available services. Changes are reflected at user's devices in near real time. The system supports a variety of business models such as Bouquet subscription, a-la-carte subscription and pay per view.

Its scalable structure makes it not only able to provide access control to large networks with millions of subscribers but also to provide medium to small operators a stable, reliable and affordable solution to manage their Pay-TV, Broadband & telephony business. It is also scalable to support future subscriber growth and their requirements.

Fig. 1.1 Different Modules of R-Soft SMS

R-Soft SMS Different Modules Description :-
  • Product Catalogue and Pricing Model
    Support Subscription Based Charging

    Product Catalogue and Pricing Model

    Support Subscription Based Charging

    Channel Bouquet, A-la-Carte, Video on Demand, DVR, PPV, free to air channels

    STB Rentals, Lease & On-Sale

    Quick & flexible package & price list definition

  • Convergent Billing
    Convergent Billing system capable of Voice, Video and Data

    Convergent Billing

    Convergent Billing system capable of Voice, Video and Data

    Itemized bill with details of content cost, VOD events, one time subscription, rentals for various equipments, bouquet/channel charges etc.

    Flexible, Multi Layer Tax Management

    Billing Cycle with Pro-rata billing system

    Extensive MIS Reports

    Bill template management to enable different bill formats for different LCOs

    Multiple delivery model

    Extensive discounting schemes

  • Notification System
    Customizable Email & SMS templates

    Notification System

    Customizable Email & SMS templates

    Alert on Subscriber’s package pre & post expiry.

    Schedule alerts and events

    Bulk Alerts - Promotional offers

    Complete Log of Reports

    Can be easily integrated to STB messaging System for ‘On Screen Display’ OSD message

    OSD messages configuration

  • Subscriber Account Management
    Create| Manage| Suspend| Archive |Delete Users from the system

    Subscriber Account Management

    Create| Manage| Suspend| Archive |Delete Users from the system

    Capturing customer information such as Name, ID, Address, Services, Contact details, Service specific attributes, Hardware details etc.

    360 degree view of the customer life cycle

    Multi-level hierarchy single account for Multiple subscriptions or services.

  • Inventory Management
    Inventory life cycle management for STBs/Smart Cards

    Inventory Management

    Inventory life cycle management for STBs/Smart Cards

    STB and Smartcard tracking, Open STB support (Dynamic pairing & de-pairing of STBs & Smartcards).

    Smartcard less STB support Blacklisting of STB/ Smartcard numbers

    Assignment to various entities viz. MSOs, JVs, LCOs & Subscribers.

  • Payments & Collections
    Multiple modes of payment collection like cash, cheque, credit card, debit card, direct debit, Mobile Application, online SBM etc.

    Payments & Collections

    Multiple modes of payment collection like cash, cheque, credit card, debit card, direct debit, Mobile Application, online SBM etc.

    Payment Reversal Functionality.

    Multiple payment gateway configurations

    Collections Management

    Payment Adjustment Priority Support

  • Franchisee/ JVs/ LCO Management
    Easily manage Revenue and Commissioning of partners/franchisees.

    Franchisee/ JVs/ LCO Management

    Easily manage Revenue and Commissioning of partners/franchisees.

    Partner Web Self-care.

    JV-LCO relationship partner management, monitoring & functionalities.

    Franchisee/Partner Revenue Reports.

  • Voucher Management (Proposed)
    Complete voucher lifecycle management.

    Voucher Management (Proposed)

    Complete voucher lifecycle management.

    Create bulk PINS in single click.

    Multiple customizable Pin Templates.

    PIN Ageing.

    Pin Management of prepaid model VOD, channel / bouquets / Service package, registration / recharge (top-up).

  • Extensive MIS Reports
    Broadcaster-wise customers

    Extensive MIS Reports

    Broadcaster-wise customers

    Channel/bouquet wise customer

    Subscribers & rates for various entities such as channels, bouquets, offer etc.)

    Broadcaster-wise revenues & customers

    Dashboard reports

    Package vs. Channel details

    Historical reports pertaining to activation, deactivation, subscribers, payments etc.

    • Easy Provisioning
      Industry standard provisioning support for multi vendor CAS/ Middleware

      Easy Provisioning

      Industry standard provisioning support for multi vendor CAS/ Middleware

      Subscriber self-provisioning of STBs

      Real-time Activation & Deactivation of services

      Single platform for multiple networks/services

      Policy-based rating (based on combination of various attributes)

      Error processing & re-rating


    • Work Order Management
      Order grouping.

      Work Order Management


      Order grouping.

      Allocation of orders.

      Tracking & monitoring

      Check balance, recharge, usage history, service subs. Etc

      Enables real time voting for movies, channels etc.

      24/7 availability of customer self-care portal

      Manage their accounts, recharge and pay bills

      Subscribe new channels or movies online

    • Subscriber Self service management
      Check balance, recharge, usage history, service subs. Etc

      Subscriber Self service management

      Check balance, recharge, usage history, service subs. Etc

      Enables real time voting for movies, channels etc.

      24/7 availability of customer self-care portal

      Manage their accounts, recharge and pay bills

      Subscribe new channels or movies online


  • View all features

Product Features :-
    R-Soft SMS has been built on 3-Tier Architecture in which User Interface, Business Logic & Database components are independent of each other and creates very robust, secure, online & centralized working environment.

   The Solution provides both Reliability and Flexibility to meet the demands of a range of large and small operations while maintaining Digital Cable Network.

   The subscriber management portion of our solution provides Subscriber and Set Top Box Database Management Tools that includes: Provisioning of channels, Packages (Bouquets), and Smart Card pairing etc through integration with Conditional Access Systems (CAS). R-Soft SMS can be integrated with popular CAS Vendors.

   Provision for handling of customer subscriptions for a variety of products and services bundling with appropriate pricing and promotional programs.It allows to handle multiple companies, multiple departments (intercompany or intracompany) and multiple company locations with ease. You can also easily create and manage multiple accounts for a single Subscriber.

Fig. 1.2 R-Soft SMS Working Architecture

   R-Soft SMS provides integrated Pay TV Billing Solution to handle billing tasks of any scale or complexity. Pre-paid, post-paid, Package, a-la-carte, pay-per-view, Video on Demand (VoD) etc. The system keeps record of all Billing cycles of all subscribers as per Term (monthly, bi-monthly, quarterly, half-yearly, yearly etc.) defined in subscriber management portion.

    Graphical User Interfaces are Desktop & browser page based, so navigation is simple and intuitive – and accessible from anywhere.Provides streamlined, easy access to MIS reports for operator as well as the broadcaster.

    Customer care management and statistics of Sales, Orders & Support Transactions with Subscribers.

    Integrated with the payment gateways to enable online payments for the products subscribed by subscribers.

    R-Soft SMS can handle large Cable head-end with thousands or millions of subscribers and efficiently manages subscriber data with strong MIS.