In today’s Digital era where Companies are offering subscriber based services such as Pay TV (Video), Internet Services (Data), IP Telephony (Voice) etc. All these services should be managed in a professional & prompt approach to fulfill all the subscribers’ requirements. This may involve responding to customer requests for New Connection activation, New channel requisitions, altering subscription packages, handling promotional plans, Generation of bills & receipts, providing subscriber history data, Connection De-activations or for General Technical issues while ensuring that all the processes are well organized.

Subscriber Management & Billing System Software is as important as any other Hardware equipment required to maintain Digital Network for any subscriber based organization like Pay-TV networks, Broadband Networks, Telecommunication Networks or for Networks which constitutes all such type of services. Subscriber Management System (SMS) is integral part of Digitalization and it works seamlessly with the Core Subscriber Database.

Most of the Service providers are not maintaining subscriber data properly and works on manual process (Maintaining Manual Registers, Cards, Receipts Books and Excel Sheets etc.) which results in incomplete information about subscriber & their subscriptions, inaccuracy of revenue calculations, mistakes & mishandling in revenue collections by employees. In most of the cases it has been revealed that Service providers are unknown about the exact subscriber base to which they are providing services. The main cause of this mismanagement is due to lack of information regarding latest Management Tools & awareness of computer knowledge. If Service providers can understand the strength of Computer usage and maintain their day-to-day transaction digitally then they can manage their Networks more professionally & efficiently. This will help them drive additional revenues, reduce operational costs and deepen relationship with subscribers.

Government has roll-out plans for Digital transformation across country but main factor is that whether all the MSO’s & LCO’s across country are well educated about the Industry’s latest technological up-gradations? Unless all level of Service providers will have enough knowledge about Digital Technology and understanding of the appropriate way for implementing and managing the same, Migration from analog to Digital Platform will not be easy. In Digital Roll-out SMS plays a very significant role. A Standard Management & Billing System can handle all the day-to-day transactions & fulfill all the requirements of service providers which in turn can fulfill end subscribers demands easily and enable Service provider to manage their subscribers efficiently.